Frequently Asked Questions
Find answers to your questions about our products, shipping, returns, and more.
General Information
What is Jaazi International?
Jaazi International is a United States-based e-commerce company offering a wide range of high-quality products across multiple categories, including fashion, jewelry, home goods, beauty, and more. We operate globally and are home to brands like Eloy Royal, Posh Lana, and Carat & Class.
Where is Jaazi International located?
Our headquarters is in Montana, USA, but we serve customers worldwide through our online platform.
Do you have a physical store?
No, we operate as an online-only business, allowing us to offer a vast selection of products at competitive prices.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
🛍️ Ordering & Payments
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You will receive a confirmation email once your order is placed.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Shop Pay, Google Pay, and Apple Pay.
Can I modify or cancel my order after placing it?
Order modifications or cancellations allowed within 24 hrs of placement
🚚 Shipping & Delivery
Do you offer international shipping?
We offer worldwide shipping with no additional charges
How much does shipping cost?
We offer free shipping on all orders within the USA and on all international orders—no minimum purchase required. Enjoy shopping with no extra shipping fees, wherever you are in the world!
How long does shipping take?
Shipping times depend on the destination and selected shipping method:
- USA: 7-9 business days
- International: 7-9 business days
🔁 Returns & Refunds
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. We accept returns within 7 days of delivery if the product is unused, in original packaging, and meets our return guidelines.
How do I request a return or exchange?
You can request a return or exchange by reaching out to our support team in one of the following ways:
Live Chat: Available on our website for instant assistance
Email: Send your order details to info@jaaziint.com
Return PageReturns & Exchanges page to start your request
How long does it take to receive a refund?
Refunds are processed within 15-20 business days after receiving the returned product.
💎 Product & Warranty
Are your jewelry products real gold and diamonds?
Yes. Our jewelry is crafted with genuine gold and ethically sourced natural diamonds. Product-specific details are provided on each product page.
Do you offer a product warranty?
Some products, especially jewelry and electronics, come with manufacturer warranties. Check product descriptions or contact us for details.
📞 Customer Support
How can I contact customer support?
You can reach us via chat on our website or email us at info@jaaziintl.com . Our team is available Monday–Friday, 9 AM – 6 PM (EST).
Do you offer discounts or promotions?
Yes! We frequently run promotions and offer discount codes. Sign up for our newsletter to stay updated.
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